Terms and Conditions
TERMS AND CONDITIONS
Here at Gorediano we like to keep things as simple as possible. The way we process your orders, help you with support, and lay out our terms. So feel free to read and contact us if you have any questions about the following terms.
All orders are processed here at the Gorediano.com website. All items are handmade. Please allow between 2 -3 weeks for delivery of items ordered. If delayed we will contact you. If item is sold out after purchased we will contact you for refund of purchased amount or see if you would like to exchange item. Most purchases will ship multiple items together. Sometimes items will come separately. Any questions about processing your order contact support at Dezario.Gordon@Gorediano.com
All confirmed orders will be reviewed 2 business days after received. All orders are handmade and made to order. We DO NOT carry Inventory. Our processing time is typically 14-21 business days. This DOES NOT include shipping time. We will notify you when it has been sent. Due to circumstances out of our control, some beads precious stones may be out of stock, no longer available, or offered in a new bead. you will be notified by email if this affects your order.
We accept all major credit card payments including Visa, Mastercard, American Express, and Discover. If you are having trouble using our payment process to place an order please contact support at Dezario.Gordon@Gorediano.com
You can reach customer support at Dezario.Gordon@Gorediano.com for questions about orders and confirmations. If you have not received your item(s) purchased by the expected time allotted above (4 weeks) please contact support immediately.
Please allow up to 48 hours for support to respond to your questions and requests.
Limited Life Time Warranty
Gorediano stands by the quality and craftsmanship of each product we Hand-Make. We agree to repair or replace any items which we deem to be damaged due to a manufacturing defect. This warranty expressly excludes coverage for excessive wear and tear and/or physical/accidental abuse, loss (including loss of stones) and theft. Repair, sizing or service performed by anyone other than Gorediano will immediately void the warranty.
We offer a 7 Day Return / Exchange for our valued customers. If you are not 100% satisfied with your purchase, we accept returns for items within 7 days of delivery date. Email us at Dezario.Gordon@Gorediano.com We will issue an exchange or refund via store credits only